主题 13 · 维修沟通Repair-Shop Communication
报修与看懂维修报价Report a Fault and Read a Repair Estimate
报修先描述实际症状,再区分诊断、获同意的维修和预计费用,故障码本身不是维修结论。跟着一位遇到动力受限的司机,向修理厂说明情况并核对工单和提车时间。Start a repair request with observed symptoms, then separate diagnosis, agreed work and expected charges; a fault code is not a repair conclusion. Follow a driver with reduced power through reporting the concern and checking the work order and release estimate.
辨一辨Check your understanding
一道小练习ONE QUICK QUESTION修理厂发来 estimate,是否代表所有维修已经完成并结算?The shop sends an estimate. Does that mean all repairs are completed and billed?
再看一下: 报价、工单和最终发票用途不同。先确认同意哪些项目、是否另收诊断费,以及新增项目如何沟通。An estimate, repair order and final invoice serve different purposes. Confirm agreed work, diagnostic charges and how additional work will be discussed.
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本主题词汇Vocabulary for this topic 11
案例先讲清 6 个核心词。其余按遇到的问题查阅,点开词名即可看解释。
现象与设备状态Symptoms and equipment state
不要仅凭一个代码下结论。Do not diagnose from a code alone.
Fault Code故障码核心
控制系统记录的异常识别代码,可帮助技师定位诊断方向。代码不是已确认的故障原因或必须更换的零件清单。A code recorded by a control system to identify a detected condition. It guides diagnosis but is not proof of a particular failed part.
完整词条与相关词Full entry & related termsEngine Derate限功率核心
发动机控制系统限制可用动力或运行能力的状态。触发原因和限制程度取决于车辆及故障。A control-system restriction on available engine power or operation. Causes and severity depend on the vehicle and condition.
完整词条与相关词Full entry & related termsDPF Regeneration颗粒过滤器再生
通过合适条件使颗粒过滤器中的积炭被氧化清除的过程;存在不同类型,操作受设备要求限制。A process that oxidizes accumulated soot in a diesel particulate filter under controlled conditions. Types and operating requirements vary.
完整词条与相关词Full entry & related termsDPF颗粒捕集器
Diesel Particulate Filter:过滤柴油尾气中颗粒物的装置。“再生”(regen)主要烧掉积累的烟灰;不能烧掉的积灰仍可能需要按厂家要求清洗。堵塞或故障可能导致动力受限。Diesel Particulate Filter: a device trapping particles in diesel exhaust. Regeneration burns off accumulated soot; remaining ash may require cleaning according to the manufacturer. Restriction or faults can reduce available engine power.
完整词条与相关词Full entry & related termsPM Preventive Maintenance预防性维护
按时间、里程、工况或制造商要求安排的检查与保养,用于减少可预防的故障。Planned inspection and servicing based on time, mileage, use or manufacturer requirements to reduce preventable failures.
完整词条与相关词Full entry & related terms单据与费用Documents and charges
确认范围,再理解报价。Check scope before comparing prices.
Repair Estimate维修报价核心
维修前对拟做项目和预计费用的说明。它与实际完成维修后的发票不同,追加项目可能需要另行确认。A description of proposed work and expected charges before repair, distinct from the final invoice. Added work may require further agreement.
完整词条与相关词Full entry & related termsRO Repair Order维修工单核心
维修机构记录客户反映的问题、获同意的工作和作业情况的单据;名称和格式因店家而异。A shop record of reported concerns, agreed work and service activity; terminology and layout vary.
完整词条与相关词Full entry & related termsDiagnostic Fee检测费核心
维修机构对故障检查、测试或诊断收取的费用。即使暂不维修,也可能按约定发生此费用。A charge for investigating, testing or diagnosing a problem, potentially payable even when repair is not authorized.
完整词条与相关词Full entry & related termsLabor Rate人工费率
维修人工的计价标准,常以每小时金额表示;不等于最终人工费,后者还取决于计费工时和约定。The pricing rate for labor, often per hour. The total also depends on billed hours and the agreed pricing method.
完整词条与相关词Full entry & related terms服务与停运安排Service and availability
区分维修预计与实际恢复。Separate an estimate from actual availability.
Roadside Service道路维修服务
维修人员到车辆所在位置提供的服务;与把车辆拖到修理厂的 towing 不同,能处理的项目有限。Service provided at the vehicle's location, distinct from towing to a shop and limited by available equipment and conditions.
完整词条与相关词Full entry & related termsDowntime停运时间核心
车辆因维修、等待或其他原因不能用于运输的时间。停运损失是否由谁承担另看合同或保障。Time a vehicle is unavailable for transport because of repair, waiting or another cause. Payment for losses depends on applicable terms.
完整词条与相关词Full entry & related terms