TOPIC 13 · Repair-Shop Communication
Report a Fault and Read a Repair Estimate
Start a repair request with observed symptoms, then separate diagnosis, agreed work and expected charges; a fault code is not a repair conclusion. Follow a driver with reduced power through reporting the concern and checking the work order and release estimate.
Check your understanding
ONE QUICK QUESTIONThe shop sends an estimate. Does that mean all repairs are completed and billed?
Take another look: An estimate, repair order and final invoice serve different purposes. Confirm agreed work, diagnostic charges and how additional work will be discussed.
EXPLORE & LOOK UP
Vocabulary for this topic 11
The example introduces 6 core terms. Explore the others by situation; select a term to read its definition.
Symptoms and equipment state
Do not diagnose from a code alone.
Fault Code故障码CORE
A code recorded by a control system to identify a detected condition. It guides diagnosis but is not proof of a particular failed part.
Full entry & related termsEngine Derate限功率CORE
A control-system restriction on available engine power or operation. Causes and severity depend on the vehicle and condition.
Full entry & related termsDPF Regeneration颗粒过滤器再生
A process that oxidizes accumulated soot in a diesel particulate filter under controlled conditions. Types and operating requirements vary.
Full entry & related termsDPF颗粒捕集器
Diesel Particulate Filter: a device trapping particles in diesel exhaust. Regeneration burns off accumulated soot; remaining ash may require cleaning according to the manufacturer. Restriction or faults can reduce available engine power.
Full entry & related termsPM Preventive Maintenance预防性维护
Planned inspection and servicing based on time, mileage, use or manufacturer requirements to reduce preventable failures.
Full entry & related termsDocuments and charges
Check scope before comparing prices.
Repair Estimate维修报价CORE
A description of proposed work and expected charges before repair, distinct from the final invoice. Added work may require further agreement.
Full entry & related termsRO Repair Order维修工单CORE
A shop record of reported concerns, agreed work and service activity; terminology and layout vary.
Full entry & related termsDiagnostic Fee检测费CORE
A charge for investigating, testing or diagnosing a problem, potentially payable even when repair is not authorized.
Full entry & related termsLabor Rate人工费率
The pricing rate for labor, often per hour. The total also depends on billed hours and the agreed pricing method.
Full entry & related termsService and availability
Separate an estimate from actual availability.
Roadside Service道路维修服务
Service provided at the vehicle's location, distinct from towing to a shop and limited by available equipment and conditions.
Full entry & related termsDowntime停运时间CORE
Time a vehicle is unavailable for transport because of repair, waiting or another cause. Payment for losses depends on applicable terms.
Full entry & related terms