Driver Handbook
Driver experience organized into practical entries you can find by question.
What should I confirm when dispatch sends an assignment?
Check pickup and delivery separately with your dispatcher: date, local time zone, appointment or time window, truck entrance, cargo and equipment requirements. Customer opening hours are not necessarily your appointment.
How do I report a delay or an assignment I cannot complete safely?
As soon as the original ETA becomes unrealistic, tell dispatch your general location, the cause, your current estimate and when you will update them. Give a range when appropriate; do not present a guess as a guarantee.
How should I record a long wait and ask about detention?
Check your arrangement with the company and the load-specific conditions for detention eligibility and timing. Driver compensation and charges the company seeks from its customer may follow separate arrangements. A recor
What should I say before signing when cargo or paperwork does not match?
For quantity differences, visible damage, a seal mismatch or unclear wording on a BOL or POD, describe only what you actually observed. Contact dispatch or the designated person to confirm the next steps.