Driver experience organized into practical entries you can find by question.
Confirm assignments, report delays, record waiting and explain cargo exceptions with facts, times and a clear request.
Check pickup and delivery separately with your dispatcher: date, local time zone, appointment or time window, truck entrance, cargo and equipment requirements. Customer opening hours are not necessarily your appointment.
As soon as the original ETA becomes unrealistic, tell dispatch your general location, the cause, your current estimate and when you will update them. Give a range when appropriate; do not present a guess as a guarantee.
Check your arrangement with the company and the load-specific conditions for detention eligibility and timing. Driver compensation and charges the company seeks from its customer may follow separate arrangements. A recor
For quantity differences, visible damage, a seal mismatch or unclear wording on a BOL or POD, describe only what you actually observed. Contact dispatch or the designated person to confirm the next steps.
