Driver Handbook
Driver experience organized into practical entries you can find by question.
The truck cannot move. What should I say first?
Official guidance: CHP identifies threats to life or property, crashes and vehicles obstructing the road as reasons for emergency assistance. Mobile location information may be inaccurate. Give the highway, direction, ne
Do I need a mobile mechanic or a tow?
Practical steps: After addressing immediate danger and contacting emergency responders when needed, contact the carrier’s designated maintenance or assistance service. Describe the tractor and trailer, whether they are l
A provider offers to come out. Which charges should I confirm?
Practical checklist: For a non-emergency where you can choose the provider, confirm the call-out charge, mileage or hourly rate, minimum, after-hours charges, parts, payment method and who may authorize the work. For tow
After a collision, is notifying the carrier and insurer enough?
Practical steps: Cooperate with responders and officers, then notify the carrier and insurer. When safe and permitted, record the time, location, damage and conditions, and exchange legally required information. Retain r