Read explanations, practical guides and industry perspectives on the questions drivers and operators face.
Confirm conflicting appointment details through dispatch before relying on either message. Identify the load, stop, date, time zone, address and required numbers, then update the driver's dispatch information. Report facility instructions accurately, reassess the onward schedule and applicable hours, and hand off unresolved issues. Task software supports records, while appointment acceptance requires business confirmation.
Detention, layover, TONU, and lumper reimbursement depend on the contract chain and contemporaneous evidence. Record the complete facility timeline, obtain written approval, preserve receipts and payment proof, request a revised rate confirmation, and submit one organized claim package. Keep ELD and hours-of-service records accurate throughout the process.
A valid MC or USDOT number cannot authenticate the person sending a load. Hold last-minute pickup, destination, vehicle, or payment changes; verify the registered entity through Motus and an independent SAFER callback; and preserve original records. Active theft requires 911 or local police. NCCDB, CHP CTIP, IC3, FTC, and DOT OIG serve different reporting purposes.
The freight was delivered, the POD returned, but the invoice is past due. Instead of endless texting, pull the account out of chat threads and work i
