What to Do When a Load Looks Suspicious or Pickup Information Changes
A valid MC or USDOT number cannot authenticate the person sending a load. Hold last-minute pickup, destination, vehicle, or payment changes; verify the registered entity through Motus and an independent SAFER callback; and preserve original records. Active theft requires 911 or local police. NCCDB, CHP CTIP, IC3, FTC, and DOT OIG serve different reporting purposes.



